FAQ

ORDER 

I can´t find my country from the shipping list, how do I proceed?
Make sure to visit the right region by clicking on the ‘global’ section in the upper right corner. 
You will then be able to choose from our three different sites and currencies: Global(USD), Europe(EUR) or Sweden(SEK)
For our Oceania customers, we kindly ask for you to visit our other website: www.aimn.co.nz


I still can´t find my country from the shipping list?
- Perhaps you are the first person to visit our aim´n-world in your country?
How exciting! Contact us here and we will help you out.


I have placed an order and not received any confirmation email. 
-This little email has a tendency of playing hide and seek. Kindly check your spam folder and you should find it hiding there.
If you still can´t find it, contact us here with the full name that your order was placed in and we will help you out.

I wish to cancel or change items from an order I just placed.
- If your order has yet to ship, we will help you change sizes and/or items within the same price range. This does not apply for sale or campaign items.
We are not able to add any new items to an already placed order. Kindly place a new order if you wish to add new items to an excisting order.
Kindly contact us 
here with your errand if you have any questions..
If you wish to cancel an order that have been shipped out or delivered already, kindly find our full cancellation policy here


ACCOUNT

I have placed an order but I can´t find it in my account?
- If you have placed an order and created your account afterwards, you can´t connect it to any previous orders. However, all orders made while logged in to your account will be shown!


Have my order been shipped out already?
- You will receive a shipping confirmation from us, kindly check your spam folder for it.
If you still can´t find it, kindly email us your order number and your question here. We will then provide your shipping confirmation for you! 


Okay, I might have entered a faulty email address since I can´t find it.
If your shipping confirmation can´t be found there either, contact us here and we will provide your shipping information for you!

I need to recet my password for my account.
- Let us help you! Simply click on ''forgot your password?'' and at the next step enter your email.
You will now et a link to reset your password. Kindlöy check your spam folder for the email if you can´t find it. 

RETURNS & EXCHANGES
Before returning any items, kindly read our return policy here

I have not received any return form with my order?
- Uh oh, our sincerest apologies for this! Please contact us here and we will send you a new one. 
If you don´t have a printer available, kindly write the following information on a paper: email, name, order number and describe your reason for return in English.

Send this info with your return to us at:
Aim Apparel AB
Box 7116
300 07 
Halmstad
Sweden

Have you received my return yet?
- If you have not received a confirmation email from us, we have not received your return yet.
Kindly have in mind that a return sent to us from overseas can take up to 15 business days.
Don´t worry! I´ll bet it will show up any day now.


I can see that my return has been delivered, when will it be processed?
- If the tracking status of your return states ‘delivered’, kindly have in mind that it´s delivered to a postal office. We will then have it delivered to our warehouse shortly.
All returns will be processed in their sequentially order and you will receive a confirmation email once your return is processed.


Can I return different orders in the same package?
- Of course you can! Just make sure to fill out the order numbers and information for both your orders. So that we easily can process your return once we receive it.

Do you offer free returns?
- We do not offer free returns unfortunately. Your return can be sent the cheapest way possible and in the same plastic bag it came with. This will save you a $ or two and will be better for our lovely environment.

Okay, got it! How much does it cost to return?
- The return cost varies depending on size, weight and distance. Normally it costs around approximately: 4-8EUR from Europe/ 22.50-30USD from the rest of the world.
(These prices are not guaranteed, simply a guideline and can differ at any time.)

I wish to return items for a refund, how do I proceed?
- Simply mark these items with ‘’return for refund’’ on your return form.
Your refund will be made to the same card your order was placed by. You will receive a confirmation email when your return has been processed.


I would like to exchange sale items or into items of an higher price range
-If you wish to exchange sale items or into more expensive items, kindly place a new order and mark the first order with ’return for refund’ on your return form.
We will then refund your items to the same card your order was placed by. Before placing your new order, email us here to get your free-shipping code! 


I would like to exchange items in the same price range or less
-If you wish to exchange ordinary items within the same price range or less, we will be happy to issue the exchange for you. Your new order will be shipped out free of charge.
Fill in your return form marked with ''exchange'' and write clearly which item and size you wish to exchange from/to.
Once we have processed your return, you will receive a confirmation email from us. :)


DELIVERY

How long does it take for me to receive my order?
- We offer a shipping time of 2-14 business days within Europe and 5-15 business days to the rest of our beautiful world.
We also offer DHL-Express shipping to several countries, find more information here

My tracking status shows no updates for a while now, why is that?
-
Kindly have in mind that not all countries have got postal couriers that can track international registered mail. Therefor you could notice a limited number of updates from the day that your package was sent abroad.
Your parcel is on it´s way and will hopefully be with you shortly! :)

I have not received my order and it´s been 15 business days since it was shipped. Where is it?
- We apologies for the delay of your order. Have you not received your parcel within the 15 business days and your tracking status don´t show any updates.
Kindly email us here and we will help you!


SIZING

I´m not sure what size to get?
- If you are unsure what size to get, kindly use our size guide for the best help! Get to the size guide by clicking here
(Please have in mind that our size guide is only for recommendation and guidance. It is not a guarantee of fitting since we are all unique and like our clothing’s In different ways.)


RECLAIM

I have received a faulty or defect item, what do I do?
Our deepest apologies if you have received a faulty product or damaged item.

Kindly fill out our email template here with clear pictures of the faulty item. Describe your errand and we will help you shortly! 


Perfect, I have now sent my email. What happens next?
- I´m glad that you are contacting us! We will get back to you shortly once your errand have been processed.


There´s no stupid questions! Let us know if your missing any information above and have any questions for us! =)

Contact us here

Xx
- aim´n Crew