We cannot provide the customer with a return label. You pick the suitable return way where you live. And you can inform our support team that a return is sent. Save receipt if we need to track a return. For customer in USA - you get a return label sent to your email and return it with a DHL Express provider. The return costs is 14 USD and will be removed from the items you return.

We can not offer you an exchange, only return. If you like to order something else you still register a return and you must place a new order yourself. For any question about your return please email our support team for advice.

We handle your return in 3 weeks. You will receive an e-mail confirmation that the return has been handled. If you have paid by card, it will take a couple of banking days before the money appears in your account. If you have paid with a gift card, the same gift card will primarily be refunded and can be used on a new order.

We are sorry to hear that you have experienced a faulty product. To make a claim, log in with your order number and email in the box below. Select Claim (at the bottom) and then the appropriate reason. You will need to attach a clear image showing the error. Our Customer Happiness team will contact you within 48 hours to process the claim and find a good solution together.